1.Are you tea factory?

Yes, we are. Our factory is located in Huangshan, Anhui Province, China. Chinese most famous tea growing base. We have our own organic tea garden. And our factory has visited by European governors and European tea group. They have choosed our tea garden and tea factory as Chinese tea demontration base.

2.What certificates does your company authorized?

We have authorized American FDA certificate, Germany organic BCS certificate, and Chinese quality and factory control QS, ISO certificates.

3.How does your company control the tea quality?

We have National Production Standard for each kind of tea. We produce based on these documents strictly. And we have exquisite apparatus and equipement to control tea index during producing. Besides, we often do SGS test for tea raw material and finished teas. All above ensure us supply high quality EU standard and Organic Teas.

4.What is Payment Terms & Payment Methods?

For contract amount up to or more than 50,000USD, our payment term is 30% of total amount before production and 70% rest balanced payment before delivery. For contract amount less than 50,000USD, our payment term is 50% of total amount before production and 50% rest balanced payment before delivery.
For payment method, customers can pay us by Letter of Credit Card(LC), bank transfer(TT), Western Union and Paypal. Customers can even use Credit Card to arrange payment. Credit Cards, such as Visa, MasterCard...can be used.

5.How should customers’ right and money by protected after paid?

We are verified by 3rd parties, such as American FDA, Germany BCS. Besides, we are Alibaba Gloden Supplier for 6 years. So your right will be protected by our company and also by those 3rd parties.

6.How long will it take to delivery tea?

We start to produce customers’ orders from the day we received contract deposit. The production time based on tea kind and quantity in contract. Our usually delivery time are 7-15days, 22-30days, 30-45days.

7. How can our teas be shipped?

We can ship by sea, by air, by express, such as Fedex, DHL, EMS, By China Post and By Country special line.
For quantity like tons, or containers, it’s recommended to ship by sea. For quantity less than 500Kg, it’s recommended to ship by express.

8.How can customers’ problems be handle at the first time?

If there’s any problems happended for customers order, customers can contact our customer service tea at Angela info@friendii.net. Or send us complaint, our customer service team will handle customers problem at first time and provide satisfied solutions.