Customer Services

1.Free Sample

We are very happy to offer free samples to our customers if the amount of each tea is 30g or less.

2.Customized Service

We offer customized service, both in tea itself and customized package. We can produce the tea based on customers samples, drawings, and flavor request. For the package, we can produce according to customers pictures, drawings...and will produce as to customers’ exact requesst.

3.Payment Terms & Methods

Payment Terms

Order amount= >50,000USD, 30% of total amount before production and 70% rest balanced payment before delivery.
Order amount<50,000USD, 50% of total amount before production and 50% rest balanced payment before delivery.

Payment Methods

We can accept payment by Letter of Credit Card(LC), bank transfer(TT), Western Union and Paypal. Customers can use Credit Card to arrange payment. Credit Cards, such as Visa, MasterCard...can be used.
According to our practice, our payment methods are as following based on contract amount:
<=500USD, Paypal, Western Union, TT.
500-2000USD, Western Union, TT.
2000-200,000USD, TT.
>=200,000USD, TT or LC.

4.Delivery Time & Shipping

We start to produce customers’ orders from the day we received contract deposit. The production time based on tea kind and quantity in contract. Our usually delivery time are 7-15days, 22-30days, 30-45days.
We can ship by sea, by air, by express, such as Fedex, DHL, EMS, By China Post and By Country special line.
For quantity like tons, or containers, it’s recommended to ship by sea. For quantity less than 500Kg, it’s recommended to ship by express.

5.After-sales Service

Any after-sales problems, customers can contact our customer service team. The problems can be what teawares to brew the tea, how to brew, and how to drink. Problems about order mistake, quality issue, etc. Any kind of questions, customers can contact our customer service team at Angela info@friendii.net

Contact Us

Friendii Industry Co., Ltd

Email: info@Friendii.net

Phone: 0086-21-31396839

Skype: friendii-110

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